Assistant / Operations Manager

Job Responsibilities: 

• Responsible for the leadership and supervision of all operations staff in all areas of clinic operations.
• Report directly to and assist the Head in managing the daily clinic operations functions.
• Lead and guide clinic operations team in activities contributing to the continuous improvement of clinic operations to better support the delivery of patient care.
• Organize and supervise the entire clinic operations team in all areas of clinic operations to support the delivery of patient care.
• Lead the clinic operations team in establishing collaborative and effective work relations with other department of the clinic and service partners.
• Work closely with HQ Operations and fellow Operations Managers from the other clinics as a team to continuously improve operations policies, systems and processes and manpower development.
• Manage  Total Performance Management (TPM) of all operations staff in the clinic (as reporting officer to OE and AOE, and counter-signing officer to all other operations support staff).
• Coach and nurture operations staff in their continuous learning and career development.
• Participate in service quality initiatives to ensure that operations staffs’ service quality to patients and internal customers are maintained.
• Ensure that clinic facilities and materials are well maintained and managed.
• Ensure that the environment health and safety measures are effectively in place and running.
• Ensure the proper management of revenue collected in he clinic.
• Plan and budget for the clinic’s operations needs.
• Ensure the implementation of new business initiatives
• Investigate into patients’ feedback and prepare the reply.
• Participate in the selection of new staff
• Report to and assist the Director (Operations) in projects involving clinic operations systems and process reviews.

Job Requirements: 

• University degree in any discipline
• 8 – 10 years’ operations experience, preferably in healthcare, operations, etc.
• Possess strong leadership and motivational skills
• Demonstrate excellent people and project management and organization skills
• Strong supervisory, interpersonal and communication skills
• Strategic thinker and able to attend to details

Email us your detailed resume at christine@qa-employment.com and quote: LFE04

Job Quote: LFE04

(Wong Yen Yong Christine, EA Registration No: R1101725)