• North
Responsibilities :
• Identify key reason for call encounter and direct callers to appropriate care settings for clinical enquiries
• Obtain history and information, assess and evaluate patient’s acute medical concern over phone to determine appropriate site of care according to established guidelines and protocols
• Provide clinical advice to callers based on their needs
• Maintain accurate records of all call encounters and document all enquiries
• Ensure calls are attended to and followed up in a timely manner
• Participate in ongoing audit and improvement of Department
• Report the department’s clinical and service performance and patient outcome/performance indicators as set
• Involve in other duties as assigned
• Registered with Singapore Nursing Board
• Preferably with 1-2 years of working experience in handling multi-channels (eg voice, email, video, chat)
• Proven ability to work in a fast paced environment and handle stressful situations.
• Ability to use good judgment in assessing difficult customer situations
Wong Yen Yong Christine
EA Registration No: R1101725
License No: 04C5357